Employment Type: B2B Contract
Location: Europe/Remote
Technology: HR/Benefits Administration

Must have skills:

• Minimum 2-3 years of experience in HR/Benefits Administration area.
• Process implementation experience and understanding the project life cycle and deployment governance.
• Minimum 2-3 years of Business Experience gained in multinational company.
• Great Time management skills
• Experience in MS Office is a must.
• English Language – C1 Level is required (CEFR scale or equivalent)
• Dutch language – C1 level

Nice to have skills:

• Procedure (SOPs, Work Instructions) writing experience.
• Extensive analytical and problem-solving skills.
• Strong attention to details.
• Good understanding of delivering an outstanding customer experience.
• High level exposure in fast paced environment.
• High level of self-motivation and proactivity is required.

Job Responsibilities:

• Takes an active part in Process Transition from Client to Alight office.
• Be responsible for the benefits administration for client’s employees located in EMEA region.
• Resolves cases and enter benefits data in the system for our client’s employees.
• Collaborates with the client to resolve requests they may have related to a project or an escalated employee issue.
• Defines the processes to support the service delivery of the International Benefits solution aligned to the global strategy, from a process and client value creation perspective.
• Provides input in the process design and technology capabilities to ensure optimal process support from a benefit perspective.
• Configures system for a project based on client requirements.
• Contributes to projects utilizing standard project management disciplines.
• Takes an active part in Process Transition from Client to Alight office.
• Works daily with other Alight Colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employees.
• Develops reports utilizing various data extraction tools to meet client plan rules and/or resolve issues.
• Develops benefits system for new client project requests based upon complete plan rules.
• Problem solves issues by analyzing benefits system to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue.
• Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet. systematic specifications.
• Provides creative solutions to continuously improve and optimize client delivery.
• Participates in system testing during Internal Acceptance Testing and supporting User Acceptance Testing.
• Opportunity to oversee and coach others with regards to a specific project and/or process.
• Leads projects utilizing standard project management disciplines.