L2/L3 Support Engineer – In-home Wi-Fi Support

TechnologyWi-Fi Networking, Incident Management

Location Amsterdam, NL

Roles and Responsibilities:

  • Troubleshoot issues in In-home Wi-Fi
  • Closely work with vendors , end users and other engineering teams to fix issues.
  • Work on trouble tickets by providing high quality and detailed inputs.
  • Closely work with NMC/NOC (Tier 1) monitoring team.
  • Liaise with vendors for incident and problem management.
  • Ensure data analysis is done rigorously and saved to ticket logs.
  • Provide leadership on incident resolution and ensure management is communicated clearly and transparently.
  • Follow the change and Incident Management process.
  • Follow SLAs


  • Bachelor’s Degree in Information Technology, Computer Science or related area of study or equivalent work experience.
  • Strong experience in Application Support and maintenance.
  • Basic understanding of ITIL and ITSM concepts
  • Should have good analysis and debugging skills on Linux environment.
  • Domain knowledge with IEEE 802.11b/g/n/ac/ax wlan standards
  • Exposure to Wi-Fi MESH networking
  • Basic knowledge on DHCP, DNS, Firewall, Internet Security
  • Hands on experience in network test tools, traffic generators
  • Proven network troubleshooting experience.
  • Should have good exposure to Incident Management and Change management process.


  • Strong knowledge of IP networking, Cable Domain, to work to Setup, Configuration and Troubleshooting of In-Home devices
  • Proven ability to deliver high quality results in a busy and dynamic business focused environment.