Technology – Wi-Fi Networking, Incident Management

Location – Amsterdam, NL

Roles and Responsibilities:

• Troubleshoot issues in In-home Wi-Fi
• Closely work with vendors , end users and other engineering teams to fix issues.
• Work on trouble tickets by providing high quality and detailed inputs.
• Closely work with NMC/NOC (Tier 1) monitoring team.
• Liaise with vendors for incident and problem management.
• Ensure data analysis is done rigorously and saved to ticket logs.
• Provide leadership on incident resolution and ensure management is communicated clearly and transparently.
• Follow the change and Incident Management process.
• Follow SLAs

Required:

• Bachelor’s Degree in Information Technology, Computer Science or related area of study or equivalent work experience.
• Strong experience in Application Support and maintenance.
• Basic understanding of ITIL and ITSM concepts
• Should have good analysis and debugging skills on Linux environment.
• Domain knowledge with IEEE 802.11b/g/n/ac/ax wlan standards
• Exposure to Wi-Fi MESH networking
• Basic knowledge on DHCP, DNS, Firewall, Internet Security
• Hands on experience in network test tools, traffic generators
• Proven network troubleshooting experience.
• Should have good exposure to Incident Management and Change management process.

Preferred:

• Strong knowledge of IP networking, Cable Domain, to work to Setup, Configuration and Troubleshooting of In-Home devices
• Proven ability to deliver high quality results in a busy and dynamic business focused environment.