SCCM Global Lead/ Manager

About the Position

Experience level: At least 12 Years overall in IT
Working hours: 40 hrs/ week


Accountabilities L3 Support:

  • Knowledge Base Management of End user devices- Workstations (Windows 10 / Windows 11)
  • Systems Management Infrastructure Support & Mgmt (Configuration Manager, Printer, Server and workstation OS support (Windows OS only)
  • End User Client Readiness
  • Deployment Remediation
  • Security Tools Support ( Bitlocker encryption, Symantec AV Clientside, Windows Defender)
  • 3rd Level Incident Mgmt
  • Maintenance of desktop and print technologies around security toolsets/ AD Policy, and Local administrator accounts

Mandatory 'Technical' Skills:

  • Powershell Scripting - create/read/modify
  • Ability to read and modify VBscripts
  • Strong Knowledge of Windows 10
  • Microsoft EndPoint Manager (SCCM/ConfigMan)
  • Create documentation and training for multiple team,  internal and external to EUC
  • Project based work to introduce new technologies
  • Network Print
  • Office Pro Plus Client side Knowledge
  • Keep the business running during high priority technical issues