Experience level: At least 12 Years overall in IT
Working hours: 40 hrs/ week

Accountabilities L3 Support:

• Knowledge Base Management of End user devices- Workstations (Windows 10 / Windows 11)
• Systems Management Infrastructure Support & Mgmt (Configuration Manager, Printer, Server and workstation OS support (Windows OS only)
• End User Client Readiness
• Deployment Remediation
• Security Tools Support ( Bitlocker encryption, Symantec AV Clientside, Windows Defender)
• 3rd Level Incident Mgmt
• Maintenance of desktop and print technologies around security toolsets/ AD Policy, and Local administrator accounts
   

Mandatory 'Technical' Skills:

• Powershell Scripting - create/read/modify
• Ability to read and modify VBscripts
• Strong Knowledge of Windows 10
• Microsoft EndPoint Manager (SCCM/ConfigMan)
• Create documentation and training for multiple team,  internal and external to EUC
• Project based work to introduce new technologies
• Network Print
• Office Pro Plus Client side Knowledge
• Keep the business running during high priority technical issues